Return Policy Overview:
- Return Window: Items can be returned within 30 days of delivery.
- No Restocking Fees: We do not charge any fees for returns.
- Refund Timeline: Refunds are processed within 7 days after approval.
- Return Shipping: Customers are responsible for the cost of return shipping.
- We accept exchanges.
- For complete details, please refer to our Terms of Service.
Eligibility for Returns
To qualify for a return, the item must meet these conditions:
- It must be unused and in its original state.
- All tags, labels, and packaging should be intact.
- Returns will not be accepted for items damaged due to improper handling, misuse, or general wear and tear.
Returns requested after the 30-day period cannot be processed. To initiate a return, please contact us at info@evelynmorris.com.
Return Process
To return an item, please email info@evelynmorris.com with your order details, reason for return, and any relevant photos if applicable. All returns must be pre-approved, as unapproved returns may not be accepted. Once your request is approved, we will provide detailed return instructions, including the return address.
To ensure the item is protected during transit, we recommend using the original packaging whenever possible. Customers are responsible for return shipping costs, and we strongly advise using a tracked shipping method for security. Once we receive and inspect the returned item, we will proceed with the refund process.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@evelynmorris.com. We will try our best to accommodate your request, but if the order has already entered processing or shipping, cancellation is not possible. In such cases, you may return the item upon delivery following our return procedure.
Damaged or Incorrect Items
If you receive an item that is incorrect, defective, or damaged, we sincerely apologize for the inconvenience. Please follow these steps:
- Take clear photos showing the issue, including packaging if applicable.
- Email info@evelynmorris.com with your order number and images.
- Once verified, we will provide a suitable resolution, such as a replacement or refund.
We take such concerns seriously and aim to resolve them promptly.
Refund Process
After verifying the returned item, refunds will be issued to the original payment method. Please allow up to 7 days for the refund to reflect in your account. You will receive an email notification once the refund is processed.
Important Notes:
- No restocking fees apply.
- Original shipping fees are non-refundable.
- Refund processing time may vary depending on your payment provider.
Exchanges
If you wish to exchange an item for a different variant (size, model, etc.), follow these steps:
- Email info@evelynmorris.com with your order details and exchange request.
- Once approved, return instructions will be provided.
- After receiving your return, we will process and dispatch the replacement.
Business Information
Evelyn Morris is operated by TMA ECOM LTD, a company registered in the United Kingdom.
Company Number: 16052370
DUNS Number: 232625817
Address:
71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Email: info@evelynmorris.com
Phone: +447451295443
Business Hours:
Monday - Friday, 9:00 - 17:00 GMT