Shipping Policy
Key Information:
- Order Cut-Off Time: Orders placed before 16:00 GMT will be processed on the same day, while those placed after this time will be handled on the next business day.
- Order Processing Time: Our standard order processing time is between 1 - 2 working days (Monday - Friday). Please note that processing times may vary depending on order volume or special circumstances.
- Estimated Shipping Duration: Once dispatched, orders generally take between 5 - 7 working days (Monday - Friday) to arrive. Please be advised that this is an estimated timeframe and minor delays may occur due to unforeseen factors.
- Free Delivery: We provide free shipping on all orders within the United Kingdom.
Order Processing and Shipping Details
Upon placing your order, you will receive a confirmation email to acknowledge receipt and initiation of processing. The processing period usually spans 1 - 2 working days (Monday - Friday), subject to seasonal demand and order volume. Once your order is ready for dispatch, we will send a follow-up email containing tracking information so you can monitor your shipment.
After processing, your order will be shipped. Most deliveries are expected to arrive within 5 - 7 working days (Monday - Friday). However, shipping times may vary based on location, courier service availability, and external conditions affecting logistics.
We proudly offer free delivery across the United Kingdom.
Potential Delays
While we strive for timely deliveries, occasional delays may occur. Most orders should arrive within 6 - 9 working days (Monday - Friday) from the dispatch date. However, peak-season demand, public holidays, adverse weather, or unforeseen circumstances may impact delivery times.
If a delay occurs, we kindly ask you to allow an additional 3 working days (Monday - Friday) beyond the estimated delivery timeframe. Should your order not arrive within this extended period, please reach out to us at info@evelynmorris.com, and we will promptly investigate and update you accordingly.
Order Cancellations
We understand that circumstances may change, requiring order cancellations. If you need to cancel your order, please contact us promptly at info@evelynmorris.com. We will make every effort to cancel the order before processing and dispatch. However, once an order has entered processing or has been shipped, cancellations or modifications will no longer be possible. In such cases, our return process must be followed once the item is delivered.
Damaged or Incorrect Items
If you receive an incorrect or damaged item, we sincerely apologize for the inconvenience. While we take great care in packaging and verifying orders before shipment, mistakes can happen. If you receive a damaged or incorrect item, please capture clear photos of the issue, including any packaging damage or defects, and email them to us at info@evelynmorris.com. We will carefully review your case and ensure a replacement or the correct item is sent to you as soon as possible. Our goal is to resolve any issues efficiently and provide you with a positive shopping experience.
Business Information
Evelyn Morris is operated by TMA ECOM LTD, a company registered in the United Kingdom.
Company Number: 16052370
DUNS Number: 232625817
Address:
71-75 Shelton Street, Covent Garden, London WC2H 9JQ
Email: info@evelynmorris.com
Phone: +447451295443
Business Hours:
Monday - Friday, 9:00 - 17:00 GMT